The first and last person your customers will interact with when visiting your premises or event is crucial. It’s about much more than the historic stereotype of finding the largest individual possible: exceptional customer service is essential, and it should be delivered in a non-judgmental, respectful manner for all. However, be prepared for a small minority who may not respond in the same way. At Kratos Services Limited, all of our Door Supervisors undergo the required industry authority training, as well as annual refresher courses, advanced first aid, and customer service training. We prioritize effective communication and discreet ejections, where possible, to avoid causing any disturbance to other guests.

Door Supervisors are the only legally recognized manned guarding option for licensed premises

The training for Kratos Services Limited Door Supervisors covers First Aid, Pediatric First Aid, Conflict Resolution, Physical Intervention, and Customer Service. Our staff undergo regular refreshers and assessments. Additionally all team members consent to random drug testing and participate in regular debrief meetings to review and establish the best practices and standards.

Security Guards, with no specific Physical Intervention training, are better suited for crowd management and external patrolling at events. While they do receive Conflict Resolution training as part of the mandatory industry authority course, they have no more authority than the average person who hasn’t had specialized experience.

At Kratos Services Limited, we enhance the required training for our Security Guards with additional customer service and first aid courses to ensure they are better equipped to handle various situations.